Return Back Home

Privacy Policy

Effective Date: 12/02/2025

1. Introduction

Vividoc.ai ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our video generation services.

Note on AI Processing: Our services utilize advanced Artificial Intelligence models provided by third parties. By using our services, you acknowledge that your data may be processed by these providers for content generation and model improvement.

2. Information We Collect

We collect the following types of information:

  • Account Information: Email address, username, password, and third-party login data (Google/Apple IDs). 
  • User Content: Prompts, documents, text, images, and audio files you upload for video generation. 
  • Generated Content: Videos, podcasts, images, and text generated by our AI tools. 
  • Usage Data: IP address, browser type, device information, interaction logs, features used, and timestamps. 
  • Cookies: Data collected via cookies and tracking technologies (see Section 8). 
  • Payment Data: Billing address and masked card details (processed by third-party providers like Stripe).

3. How We Use Your Information

We use your information for the following purposes:

  1. Service Delivery: To generate the AI video/podcast content you request. 
  2. Billing: To process transactions and manage subscriptions. 
  3. Communication: To send service updates, security alerts, and support messages. 
  4. Security: To detect fraud, abuse, and illegal activities. 
  5. Model Improvement (Important): We and our AI partners may use de-identified or aggregated User Content to train and improve machine learning models. This helps us provide better accuracy and features over time.

4. Data Sharing and Third Parties

We do not sell your personal data. We share data only with:

  • AI Service Providers: We transmit your prompts and uploaded content to third-party AI models (including Replicate, MiniMax, and others) solely to generate the requested output. 
  • Cloud Infrastructure: Hosting providers (e.g., AWS, Google Cloud) that store our data. 
  • Payment Processors: Third-party vendors (e.g., Stripe) to handle billing. 
  • Analytics: Tools like Google Analytics and Facebook Pixel to understand website usage. 
  • Legal Compliance: Courts, law enforcement, or regulators if required by law.

5. International Data Transfers

Global Processing: Our services rely on AI infrastructure located globally. Your personal data may be transferred to, stored, and processed in:

  • The United States 
  • Singapore (Location of MiniMax/Wan.video operations) 
  • China (Certain AI model infrastructure)

We utilize appropriate legal mechanisms (such as Standard Contractual Clauses) to ensure your data remains protected when transferred internationally.

6. Data Retention

We retain your personal data only as long as necessary to provide the Services and comply with legal obligations.

  • User Content: May be deleted from our active servers after a set period, though de-identified data used for training may be retained indefinitely. 
  • Account Data: Retained while your account is active.

7. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data. 
  • Delete: Request deletion of your personal data ("Right to be Forgotten"). 
  • Rectify: Correct inaccurate data. 
  • Opt-Out: Opt-out of certain data processing or marketing communications.

To exercise these rights, email us.

8. Cookies and Tracking Technologies

We use cookies to improve functionality and analyze traffic.

  • Essential Cookies: Required for login and security. 
  • Analytics Cookies (Google Analytics): Help us understand how you use the site. 
  • Marketing Cookies (Facebook Pixel): Used to deliver relevant advertisements.

Managing Cookies: You can control cookies through your browser settings or by using standard opt-out tools.

9. Children's Privacy

Our Services are strictly for users aged 18 and over. We do not knowingly collect personal data from children under 16. If we discover such data, we will delete it immediately. Parents can contact us at [email protected].

10. Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection Officer (DPO) at:
Email: [email protected]